First Step Checklist
To receive the fastest response to your technical questions, please complete the following check
list before you call or send e-mail:
- You may already have the information you are looking for. Before calling, consult you product
documentation, product help section, our Updates and Patches (to the right)
and our FAQ's.
- Before you call, get the exact version number of the application you are on. To get this information, select “Help” from you main menu and then choose “About”.
- Know the type of computer you are on and the version of the operating system you are using.
- When calling, be in front of your computer, with the computer on.
- Record the exact sequence of events that created the problem. Make sure that you can reproduce the problem by following the same series of steps.
- Let the technician know what you have already tried and the results of those attempts.
Free Installation Assistance
Complementary installation assistance is available by emailing support@officeworksoftware.com
12-Month TurboProject Maintenance and Support Plan
The plan gives you the following for the duration of your plan term:
- Complimentary installation assistance
- Instant access to on-line FAQ’s
- Access to the community forums
- FREE maintenance updates
- Email support and reply within 24 hours
| 12 Month Plan |
$199.99 |
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